Much like seats onboard the aircraft, passenger seating in airports represents a huge investment and has an irrefutable influence over passenger satisfaction ratings. If you have ever been forced to spend a long stretch of time in an airport terminal, you will know just what we mean.
Not only is airport seating a place to rest one’s weary posterior, it also serves as a significant decorative and architectural feature. Terminal buildings are minimalistic by necessity, so seating is always a dominant element of overall appearance and atmosphere. Now, as airports around the globe strive to differentiate and increase revenues by attracting more flights and travelers, every single passenger touch-point is coming under review.
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